CURRENT SITUATION UPDATE: ONLINE ORDERS OPEN
Specifically, we continue to ship to all EU countries, the United States, Canada and Australia.
For countries where mail services have been suspended from the UK via Royal Mail, please check the list here.
We ship worldwide from London, UK.
Our shipping discounts are:
Free shipping to the UK for all orders
Free shipping to rest of the world for orders over £75
For standard shipping, we use Royal Mail services:
All the UK orders are shipped via Royal Mail First Class(24 hours) service with delivery confirmation.
Orders to Europe are shipped via Royal Mail International Tracked service with full tracking.
Orders to North America, Oceania and Asia are shipped via Royal Mail International Tracked & Signed service with full tracking and signature required upon delivery.
For express shipping, we use UPS, FedEx, DPD or TNT depending on the destination.
Orders with standard shipping are usually fulfilled and shipped within 2-3 business days.
The estimated delivery time for standard shipping is as follows:
⦁ 1-3 business days to the UK
⦁ 3-5 business days to EU ⦁ 5-7 business days to North America, Oceania, and Asia
⦁ 7-12 business days to the rest of the world
International express orders are delivered within 2-3 business days.
Wrong Delivery Address Entered
It is the customer's responsibility to enter the correct shipping address when ordering from our website. If you have placed an order and have put the wrong address, please contact us ASAP via email at firstname.lastname@example.org. If the package has been shipped with a tracking number issued, a £10 ‘return to sender’ fee and further £15 postage fee will be charged for international orders, a £5 ‘return to sender’ fee and further £5 postage fee will be charged for UK orders.
Parcels Returned to Sender/Failed Delivery
If a package was returned to sender due to "Delivery Attempted - No Answer", a £10 ‘return to sender’ fee and further £15 postage fee will be charged for international orders, a £5 ‘return to sender’ fee and further £5 postage fee will be charged for UK orders.
Tracking Your Order
Once your order has been shipped, you will receive an email with the tracking info of your package.
If you have any problems with order tracking, please contact our Customer Services Team at email@example.com.
Pre-orders and Back-orders
For all pre-/back-orders, please note that the estimated delivery time is a guide only and items can be shipped before or after this date.
UK customers - If your order contains both in-stock and pre-/back-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.
International customers - All of your items will be shipped together when your pre-/back-order items are in stock.