SHIPPING & DELIVERY


We continue to ship worldwide.
Specifically, we continue to ship to all EU countries, North America, Singapore, Japan, Australia and New Zealand.
For countries where standard mail services have been suspended from the UK via Royal Mail due to the COVID-19 pandemic, please check the list here.
 
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We ship worldwide from London, UK.
 
Shipping Discounts
Our shipping discounts are:
  • Free shipping to the UK for all orders
  • Free shipping to rest of the world for orders over £150
 
Shipping Services
For standard shipping, we use Royal Mail services: ​
  • All the UK orders are shipped via Royal Mail First Class service with end-to-end tracking and delivery confirmation.
  • Orders to Europe are shipped via Royal Mail International Tracked service with full tracking.
  • Orders to North America, Oceania and Asia are shipped via Royal Mail International Tracked & Signed service with full tracking and signature required upon delivery.
For express shipping, we use FedEx/DPD/TNT priority service depending on the destination.
 
Processing Time
Currently, all our items are handmade to order and require 3-5 working days to process depending on the design.
 
Delivery Time
The estimated delivery time for standard shipping is as follows:
⦁ 1-3 business days to the UK
⦁ 3-5 business days to EU
⦁ 5-7 business days to North America, Oceania, and Asia
⦁ 7-12 business days to the rest of the world
​International express orders are delivered within 2-3 business days.
 
Wrong Delivery Address Entered
It is the customer's responsibility to enter the correct shipping address when ordering from our website. If you have placed an order and have put the wrong address, please contact us as soon as possible via email at support@immany.co.uk. If the package has been shipped with a tracking number issued, a £10 ‘return to sender’ fee and further £15 postage fee will be charged for international orders, a £5 ‘return to sender’ fee and further £5 postage fee will be charged for UK orders.
 
Parcels Returned to Sender/Failed Delivery
If a package was returned to sender due to "Delivery Attempted - No Answer", a £10 ‘return to sender’ fee and further £15 postage fee will be charged for international orders, a £5 ‘return to sender’ fee and further £5 postage fee will be charged for UK orders.
Tracking Your Order
Once your order has been shipped, you will receive an email with the tracking info of your package.
If you have any problems with order tracking, please contact our Customer Services Team at support@immany.co.uk.
 
Pre-orders and Back-orders
For all pre-/back-orders, please note that the estimated delivery time is a guide only and items can be shipped before or after this date.
UK customers - If your order contains both in-stock and pre-/back-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.
International customers - All of your items will be shipped together when your pre-/back-order items are in stock.   
 

Gift Orders
For details about packaging options and gift orders, please go to this page

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