We offer free standard shipping worldwide for orders over GBP£150, and free express shipping worldwide for overs over GBP£300.
We ship worldwide from London, UK.
For standard shipping, we use Royal Mail services:
All the UK orders are shipped via Royal Mail First Class service with delivery confirmation.
Orders to Europe are shipped via Royal Mail International Tracked service with full tracking.
Orders to North America, Oceania and Asia are shipped via Royal Mail International Tracked & Signed service with full tracking and signature required upon delivery.
For international express shipping, we use DHL Express service which delivers within three working days.
Most of our items are handmade to order and require 3-5 working days to process depending on the design.
The estimated delivery time for standard shipping is as follows:
⦁ 1-3 business days to the UK
⦁ 3-5 business days to EU countries(possible delays due to COVID-19)
⦁ 5-7 business days to North America, Oceania, and Asia(possible delays due to COVID-19)
⦁ 7-12 business days to the rest of the world(possible delays due to COVID-19)
International express orders are delivered within 3 working days once dispatched.
Wrong Delivery Address Entered
It is the customer's responsibility to enter the correct shipping address when ordering from our website. If you have placed an order and have put the wrong address, please contact us as soon as possible via email at email@example.com. If the package has been shipped with a tracking number issued, a £10 ‘return to sender’ fee and further £15 postage fee will be charged for international orders, a £5 ‘return to sender’ fee and further £5 postage fee will be charged for UK orders.
Parcels Returned to Sender/Failed Delivery
If a package was returned to sender due to "Delivery Attempted - No Answer", a £10 ‘return to sender’ fee and further £15 postage fee will be charged for international orders, a £5 ‘return to sender’ fee and further £5 postage fee will be charged for UK orders.
Tracking Your Order
Once your order has been shipped, you will receive an email with the tracking info of the shipment.
If you have any problems with order tracking, please contact our Customer Services Team at firstname.lastname@example.org.
Pre-orders and Back-orders
For all pre-/back-orders, please note that the estimated delivery time is a guide only and items can be shipped before or after this date.
UK customers - If your order contains both in-stock and pre-/back-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.
International customers - All of your items will be shipped together when your pre-/back-order items are in stock.
For details about packaging options and gift orders, please go to this page.